Refund policy
RETURN AND REFUND POLICY
Last Updated: October 24, 2026
At Bys User Store, customer satisfaction is important to us. We want you to enjoy shopping for your Christmas outfits, New Year fashion, clothing, and accessories. Please read our Return and Refund Policy carefully before placing an order.
1. Return Eligibility
We accept return requests for eligible items within 14 days of delivery, provided the following conditions are met:
- Items must be unused, unworn, unwashed, and in their original condition.
- Items must be returned with their original tags, packaging, and accessories, where applicable.
- Proof of purchase or a valid order number must be provided.
- Items must not show signs of damage caused by use, washing, or improper handling after delivery.
Certain items may be excluded from returns for hygiene, safety, or other lawful reasons. Any exclusions will be communicated clearly where applicable and will not limit your statutory consumer rights.
2. Non-Returnable Items
Unless required by applicable law, the following items may not be eligible for return:
- Personalized or custom-made products.
- Items clearly marked as final sale or non-returnable before purchase.
- Products that cannot be returned for hygiene reasons once unsealed, where legally permitted.
- Gift cards and digital products, where applicable.
Faulty, damaged, incorrectly supplied, or misrepresented products will be handled in accordance with applicable consumer protection laws.
3. How to Request a Return
To request a return, please contact our customer support team using the contact details provided on our website.
Include the following information:
- Your full name.
- Your order number.
- The product you wish to return.
- The reason for your return.
- Clear photographs if the product arrived damaged, defective, or incorrect.
Our team will review your request and provide instructions, including the return address and shipping requirements, where applicable.
Please do not send items back before receiving return instructions.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as reasonably possible after delivery.
Please provide your order number and clear photographs of the item and its packaging, where relevant.
After reviewing your claim, we will explain the available resolution, which may include a replacement, refund, repair, or another remedy required by applicable law. We will not require you to give up rights that cannot legally be excluded.
5. Refund Policy
Once an approved return has been received and inspected, we will notify you of the outcome.
If your refund is approved:
- The refund will generally be issued to your original payment method.
- Processing will begin within 5–10 business days after approval.
- Your bank or payment provider may require additional time for the funds to appear in your account.
If your refund is delayed beyond the expected timeframe, please contact us with your order details so we can assist you.
6. Return Shipping Costs
For returns due to a change of mind, an incorrect size selected by the customer, or other customer preference reasons, the customer may be responsible for return shipping costs, where permitted by law.
If an item arrives defective, damaged, incorrect, or materially different from its description, Bys User Store will work with you to resolve the issue and cover return shipping costs where required by applicable law or our approved return arrangement.
Original shipping fees may be non-refundable for change-of-mind returns, except where a refund of those fees is required by law.
7. Exchanges and Sizing
If you need a different size, colour, or style, please contact us to check availability.
Exchanges depend on stock availability. If an exchange is unavailable, we will discuss alternative options, including a refund where applicable.
We encourage customers to review product descriptions, size charts, colours, and other product details carefully before placing an order.
8. Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will try to accommodate cancellation requests before the order has been processed or dispatched. Once an order has shipped, cancellation may no longer be possible, and the standard return procedure may apply.
Nothing in this section limits any cancellation or withdrawal rights provided by applicable law.
9. Seasonal and Holiday Orders
We encourage customers purchasing Christmas and New Year clothing and accessories to order early to allow sufficient time for processing and delivery.
Our standard return period still applies to eligible purchases unless a different period is clearly communicated at the time of purchase or required by law.
Seasonal demand, holiday periods, or the end of a festive promotion do not remove any legal rights you may have regarding faulty, damaged, or incorrectly supplied products.
10. Our Right to Review Returns
We reserve the right to inspect returned products and verify that the return conditions have been met before approving a discretionary return or refund.
We may decline a return that does not meet the stated eligibility conditions, where legally permitted. This does not affect your rights to a remedy under applicable consumer protection laws.
11. Contact Us
If you have questions about returns, refunds, exchanges, or cancellations, please contact our customer support team.
Store Name: Bys User Store
Website: https://bys-user-store-984249-0dmb5pg3.myshopify.com/
Email: [info.faithbabatunde@gmail.com]
We appreciate your business and will do our best to make your shopping experience smooth and satisfactory.
Thank you for shopping with Bys User Store!